Refund policy

Summary

If there’s an issue with your order, or you’re not happy with an item you’ve purchased, we’re happy to help resolve the situation for you. Contact us within 28 days of delivery to notify us of any issues via onlineshop@nts.org.uk

Please note some items are excluded from our returns policy – these include items with a sanitary seal which has been broken or opened, e.g. earrings. Our Surname Origin and History prints, Hampers containing food and drink are also non-refundable.

European Union customers withdrawal service.

Contact us
If you need to get in touch, you can:

Use the contact form
Email us at onlineshop@nts.org.uk